How to resume a failed Magnus Workflow for a user upon request?
The probability of you receiving such a request is almost zero. This is because a failed workflow can be resumed by its owner or delegates. So as long as the owner or delegates can access Magnus, they can resume the failed workflow themselves.
In the circumstance when both owner and delegates cannot get to Magnus, and the failed workflow is so extremely critical that it has to be resumed now, you can follow the steps below to resume the failed workflow for the user.
To resume a failed workflow for a user:
- Enable Advanced Admin, and click on [Workflow History] to open up History Browser.
- Type the workflow Id in the Workflow ID textbox, enclosed in quotes since we want an exact match.
- Select [All Workflows] in the dropdown.
- Locate the failed execution
- If you are locating the failed execution by matching the Start Time that is provided by a screenshot from the user, and you cannot find a match, check your Time Zone preference in Magnus Home. The date time in History Browser and Workflows Browser is displayed according to your time zone preference. Your time zone preference might be different from that of the user.
- If you are locating the failed execution by matching the Start Time that is provided by a screenshot from the user, and you cannot find a match, check your Time Zone preference in Magnus Home. The date time in History Browser and Workflows Browser is displayed according to your time zone preference. Your time zone preference might be different from that of the user.
- Click on [Resume from failure], the resume run will be executed under the original run-user.
- Now refresh the History Browser by clicking the refresh icon, you will see that the resumed run is executing.
